Privacy Policy

Your Personal Information Is Important To Us

Uthara Property operates www.utharaproperty.com. Uthara Property and its associated entities (“us”, “we”, or “our”) recognize the importance of your privacy and believe that any information received from you that can be used to identify an individual user (“you”, “your”, “User”) should be treated with respect.

This page outlines our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site. We use your personal information solely for the purpose of providing and improving the Site.

By using the Uthara Property Site and/or Services covered by this policy and providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues related to your account information. You also agree to the collection and use of information in accordance with this policy.

Relevant Regulations

International regulatory expectations for collecting and sharing personal data have evolved, with guidance from Data Protection Authorities further clarifying how cookies and online personal data collection should be handled. This is evident in European laws such as the General Data Protection Regulation (GDPR) and the ePrivacy Directive, as well as the California Consumer Privacy Act (CCPA), which applies to certain businesses collecting personal information from California residents.

These and other international regulations and legislations continue to evolve regarding the collection, use, and retention of personal data. Uthara Property is committed to complying with applicable data protection laws as is reasonable in the usual course of business.

Definitions Of Key Terms

Collect

Personal information, including sensitive information, will be ‘collected’ if it is received or taken from a generally available public document and then stored in a record.

Consent

You can give consent either:

Expressly – express consent is given explicitly either in writing or orally; or
Impliedly – your consent will be implied where your consent can be inferred from your conduct and our conduct.

Personal Information

Personal information is information or an opinion about an identifiable person, or a reasonably identifiable person, regardless of whether:

the information or opinion is true or false, and
the information or opinion is recorded in a material form or not. Some examples of personal information include a person’s name, address, and date of birth.

Sensitive Information

Examples of sensitive information include information or opinions about a person’s racial or ethnic origin, membership in a trade union, and information or opinions about a person’s health or health services provided to that person.

What This Privacy Policy Does Not Apply To

This Privacy Policy does not apply to:

Acts or practices of Uthara Property that are directly related to employee records of current or former employees; and
Information about companies, individual partners, or sole traders acting in a business capacity.

Why Do We Collect Your Personal Information?

We only collect personal information if it is considered reasonably necessary to pursue at least one of our functions and activities in the course of providing products and services. In support of our provision of products and services, we also carry out the following ancillary or related functions and activities:

Human resource activities (associated with employment);
Marketing and public relations activities; and
Accounting and corporate administration.

Information Collection And Use

While using our Site, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. We will keep your information secure by implementing appropriate technical and organizational measures against unauthorized or unlawful processing and against accidental loss, destruction, or damage. We strive to protect your personal information, but we cannot guarantee the security of information transmitted to our website, applications, or services via the internet or similar connection. If we have provided you (or you have chosen) a password to access certain areas of our websites, applications, or services, please keep this password safe – we will not share this password with anyone.

What Personal Information Do We Collect About You?

The personal information we collect about you varies depending on how we interact with you. Examples of how we collect personal information include:

We are instructed to provide services to you or in connection with a matter in which you are involved, or you inquire about us providing services;
You provide us, or one of our staff members, with your business card;
You attend an event that we organize;
You apply for a job with us or submit an expression of interest application; or
You supply goods or services to us.

Examples of personal information that we collect include your address, telephone number, and email address. We may also collect details such as your date of birth, title, job description, and employer or organization.

From time to time, we may also be required to collect sensitive information about you to provide our services, such as information about your health or ethnicity. We will only collect sensitive information if you consent to its collection and if the sensitive information is reasonably necessary for us to carry out at least one of our functions or activities, or if the APPs otherwise permit such collection.

How Do We Collect Information About You?

Direct from you

We typically collect your personal information directly from you when we speak to you on the phone, correspond by letter or email, meet in person, receive documents containing your personal information, or when you provide information through our website. We ensure that any information collected is done so lawfully, fairly, and non-intrusively.

From Third Parties

Occasionally, we collect personal information from third parties. This occurs when it is unreasonable or impracticable to collect the information directly from you, or if required or authorized by Indonesian law or a court/tribunal order.

Information You Provide About Others

If you provide us with personal information about a third party (e.g., spouse, colleague, friend), we assume you have obtained all necessary rights and permissions from that third party to share their information with us for our functions and activities.

Anonymity

You may initially deal with us anonymously or using a pseudonym. However, we may need to collect your personal information to provide you with advice or representation.

Log Data and Cookie Collection

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This includes your computer’s IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages, and other statistics. We may use third-party services like Google Analytics to collect, monitor, and analyze this data to improve our website and services.

Cookies

Cookies are small text files transferred from our websites, applications, and services to your devices. We use cookies to provide you with a personalized experience and to improve our Site and services. Our cookies may include:

Session Cookies: Temporary cookies that identify and track users within our Site and are deleted when you close your browser or end your session.
Targeting Cookies: Cookies that enable our Site to remember who you are and your preferences, and may be used for targeted marketing and remarketing.

Disclosure of Personal Information

We may disclose your personal information under certain circumstances, such as:

To comply with legal obligations, court orders, or police investigations.
To protect our rights or income, or when we reasonably believe it is in the best interests of other users.
If Uthara Property is sold or merged with another company.
To third parties with your consent.

Receipt Of Unsolicited Personal Information

If we receive personal information that we did not actively seek to collect, we will evaluate whether we would have been allowed to collect that information in the course of our functions and activities.

If it is lawful and appropriate, we will destroy or de-identify unsolicited personal information that is not relevant to our operations in accordance with our document destruction policy. If the information is pertinent to our functions and activities, it will be managed under our privacy policies and procedures.

What Do We Do With Your Personal Information?

Typically, we use or disclose your personal information only for the purpose for which it was collected.

However, we may use or disclose your personal information for secondary purposes related to our functions and activities if we have your consent or if permitted by the Australian Privacy Principles (APPs). We will only use your personal information for secondary purposes if it is related to the initial purpose of collection.

We will use your sensitive information solely for the purpose for which it was collected.

In certain circumstances, we are permitted or required by Indonesian law or a court/tribunal order to use or disclose your personal and sensitive information. For instance, if disclosure is necessary to reduce or prevent a serious threat to life, health, or safety, or if it responds to unlawful activity.

Any personal information provided to Uthara Property will not be shared, sold, or given to third parties unless required or authorized under the exemptions outlined in this privacy policy.

Authorized Service Providers

Uthara Property utilizes authorized service providers to collect and store your data securely. For instance, data submitted through forms on our website is securely collected in the form builder software we use, then safely transferred to our customer relationship management (CRM) system and email marketing provider.

We ensure that all our authorized service providers comply with GDPR standards.

We may share your personal information with these authorized service providers who perform specific services on our behalf, including:

Providing customer support
Managing our customer relationship management (CRM)
Processing credit card payments
Conducting email marketing
Offering marketing assistance
Performing business and sales analysis
Supporting website functionality
Delivering documents and packages

These service providers may access personal information needed to perform their functions but are contractually obligated to use your personal information only to provide services to us in a manner consistent with this policy.

Uthara Property Employees

Individual Uthara Property employees may also access the data you have submitted to us, whether actively or passively. We have stringent policies in place to ensure your data remains secure and confidential, and it is never shared with third parties without your express permission.

Third-Party Websites

Our website or services may contain links to other websites that operate under different privacy policies. For example, clicking on a ‘further information’ link in one of our blog articles may direct you to a site we do not control. We recommend reviewing the privacy statements of all third-party websites you visit by clicking the “privacy” link typically located at the bottom of the webpage.

Marketing

Occasionally, we may use your information to inform you about products and services we believe may interest you. By submitting any form on our Site, you agree to be contacted by Uthara Property through our email marketing software. You have the right to request that we stop contacting you for marketing purposes at any time by emailing our Privacy Officer at info@utharaproperty.com.

You can also unsubscribe from email marketing using the links provided in our emails. We may share your hashed (non-personally identifiable) information with third-party providers like Facebook, Google, LinkedIn, and Twitter to serve targeted ads based on your profile and interests. You can manage your ad preferences via the privacy settings on these platforms.

To opt-out of Google Marketing Platform cookies, visit the Google Marketing Platform opt-out page or the Network Advertising Initiative opt-out page.

Direct Marketing

We may use or disclose your personal information for direct marketing purposes if:

We collected the information from you; and
You have consented to us using or disclosing your personal information for direct marketing, or you would reasonably expect us to do so.

If we use or disclose your personal information for direct marketing, we will provide you with a simple way to unsubscribe from receiving our direct marketing communications. If you follow our process for unsubscribing, we will no longer send you these communications.

We will not use or disclose sensitive information about you for direct marketing purposes without your consent.

We also comply with the Do Not Call Register Act 2006 (Cth) and the Spam Act 2003 (Cth).

How Do We Store And Protect Your Personal Information?

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, and disclosure.

We store hardcopy documents containing your personal information in secure facilities. Electronic documents are stored with security measures to ensure their security and confidentiality.

Obligations To Disclose

We may disclose your information if we are legally bound to do so or if, in our reasonable opinion, such disclosure is necessary to prevent harm to ourselves, other users, or a third party. We will notify you of such disclosure when applicable.

Disclosure To Overseas Recipients

We store personal information in Indonesia. However, our suppliers and service providers may need to access our server and the personal information we hold to resolve IT or technical issues and maintenance. These suppliers and service providers may be located in Indonesia or overseas.

Our agreements with our suppliers and service providers ensure we maintain control over the information stored on our server and prohibit the use or disclosure of personal information for purposes other than providing services to us.

Access To Personal Information

If you wish to access the personal information we hold about you, please write to our Privacy Officer using the contact details provided below. This right is subject to some exceptions allowed by law, such as situations where giving you access would breach someone else’s privacy rights.

Generally, we will not charge fees for giving access to personal information. However, we reserve the right to charge reasonable fees for requests that are complicated or resource-intensive.

For any questions about the data we have collected from you, or to make a subject access or erasure (forget me) request, contact our Data Privacy Officer at info@utharaproperty.com.

Correction of Personal Information

Uthara Property aims to ensure your personal information is accurate and complete. Please contact us if your information changes, and we will use all reasonable efforts to correct the information we hold. You can request a correction by writing to our Privacy Officer at the contact details listed below.

Our Contact Details

You can contact our Privacy Officer by email at info@utharaproperty.com. If you wish to speak to our Privacy Officer, please call us at +62 81 1118 8344 and ask to speak to the Privacy Officer.

Policy Reviews

Uthara Property will review and revise its policies periodically. Any changes to this policy will be posted on the relevant section of our website.